Dorset entrepreneurs, Chris and Holly Galley, are through to the Franchisee of the Year Awards Final. The couple believes their success in reaching this stage lies in their innovative use of marketing and social media to boost their customer base, and increase local brand awareness.
Chris and Holly Galley took over the Dorset franchise of Riverford Organic just 18 months ago, and in this short space of time have increased their number of deliveries by almost 200, and pushed cash sales up by 12%.
Says Chris: “When we took over from the previous owners, sales were declining. By improving customer care and processes and introducing social media – as well as other marketing methods such as cooking our fresh organic produce at local fairs to stimulate interest – we’ve taken on more regular customers. When you also consider that this is a slower time of year, because a lot of people go away and routines are disrupted, it’s a great achievement. Going into autumn and the busy Christmas period, I expect our veg box sales to increase even more.”
Engaging customers via Twitter and Facebook has helped the Galley’s new business venture, not only by encouraging more sales, but also by creating a real sense of community both on and offline.
Says Holly: “We knew we needed to work hard on the marketing, and employed a local PR woman who has helped to galvanize the Riverford community in Dorset. We’ve got more than 500 followers on Facebook already, and have found that it’s a brilliant environment for discussion. We can post recipes, give advice, talk about the impact of weather on crops, and generally let people know what we’re up to. It’s a soft approach to selling, and one that seems to work, mainly because we’re not telling people how good Riverford Organic is – they’re telling each other. It’s actually much more about engagement and helping people make an informed choice than getting them to buy a box.”
The Galley’s have also made the most of social media by listening to posted comments and finding out more about what people think and want.
Says Chris: “We discovered that a lot of potential customers didn’t know how flexible and affordable our veg box delivery scheme is. Many were unaware of just how easily an order can be amended or put on hold when circumstances change. Educating people about the service, we learnt, was almost important as teaching them about fresh produce.
He adds: “Using social media is simply an extension of what we already do on the doorstep. But it’s more useful for gathering lots of qualitative and quantitative information quickly and easily, and improving the way we run our business.”
The Galleys, who run Riverford Dorset from their family home in Motcombe, were Riverford customers for five years before they bought the franchise.
“We’ve always been passionate about Riverford Organic, and have waited a long time to finally get our own territory,” Chris says. “We bought our franchise because we love what the company is about:†it’s consideration of ethics, and things such as the specific impacts that growing and transporting organic produce has on the environment. There’s almost nothing they haven’t considered in these terms.
“But it’s also a great investment,” he adds, “and we’re delighted to be finalists in the bfa HSBC Franchisee of the Year Awards so soon after getting started. Last year, a fast food franchisee won. I think it would be great for an organic business to win this year!”
Hear from Jo Limb who explains what a typical day may be like for her and Phil running their Riverford North Devon franchise.
David & Emma Shulman are getting their lives back in balance with their Riverford Organic franchise in West & Central Hertfordshire.
Tim and Jacqui Rix bought their Riverford Organic franchise in South Buckinghamshire in 2011 and haven’t looked back.
Matthew & Sabrina Carter purchased the Hereford & Worcester Riverford Home Delivery franchise in September 2015.
Nick Kington is the latest franchisee to join Riverford’s network of veg box delivery teams.
Jim Harbridge talks about why he and his wife Anna chose a Riverford franchise and what his daily life as a Riverford franchisee entails.
Gareth and Gill Rossiter talk about their trajectory from a world of jets and planes to running their own Riverford Organic veg box delivery business in Dorset.
David & Josie Yems talks to us about why they started their Riverford Organic business and the day to day running of the business.
Iain and Liz Pocklington own a Riverford Home delivery business covering Darlington & the Dales.
James Negus took over Riverford Organic in Bury St Edmunds and has turned the business around.
It was while investigating the competition that Charlie Bush decided to ditch dreams of veg box supremacy and join Riverford Organic.
Paul Jardine talks about why he invested in Riverford.
Riverford Organic customers Steve and Lynn Allen decided the time had come for change and started their own Riverford Organic business.
From the RAF to his own Organic Franchise - An Interview with Chris Hayton
An Interview with Riverford Organic Franchisee, Hayley Dwyer
Matt Falkner and wife Jane re-mortgaged the family home in order to buy Riverford Organic’s Exeter veg box delivery franchise.
Vanessa Cook - A Riverford Organic Franchisee Case Study
When Mary Watson and Husband Chris decided to embark on a new life in business together, they had no idea it would coincide with so many other life-changing events.
33-year-old, dad-to-be, Jim Harbridge has stepped into a new life with Riverford Organic.
Northern-based Riverford Organic franchisee, Alan McInnes, started his business in Warrington and Widnes just two years ago.
Riverford franchisees have a level of independence that means we feel supported and not restricted.Liz Sowden, Dorking & Horsham Home delivery
Even during the toughest of times I don’t think I have honestly ever regretted taking on my Riverford Franchise.Jim Harbridge, Portsmouth Home Delivery
You need to love the product or the business you are promoting. If you don’t subscribe to that, you can’t inspire others to feel the same way.Fiona Littleton, East Manchester Home Delivery