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Agency Express Case Study
Steve Warren has run his Agency Express franchise in Chelmsford since 2013. Two years in and Steve’s business has grown from strength to strength.
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established20 years
  • Current UK Coverage90%
  • Franchisee Support Staff10
  • Personal Investment Req.£12,500
  • Total Startup Cost£24,500
  • Territory-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
Next Steps
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Steve Warren has run a successful Agency Express franchise since 2013

Steve Warren has run a successful Agency Express franchise since 2013. Previously employed as a courier driver Steve enjoyed his line of work but was attracted to the idea of being his own boss and to the benefits that it could bring.

Agency Express - Steve WarrenComing from a career where driving and physical labour were part of his daily role, Steve decided that a van based franchise would be the perfect fit for him. After much investigation in to potential franchises Steve decided that the Agency Express opportunity was the best business for him to invest in.

"I heard about Agency Express though a friend whose father bought an Agency Express franchise in 2004. After speaking with him at great lengths I decided to make a further enquiry with Agency Express head office. From my first call to Agency Express, to getting the agreements everything ran smoothly which gave me the extra confidence to proceed."

As part of the Agency Express franchise package Steve attended Agency Express’ week long training and support programme. During this time, Steve exceeded expectations in all areas; departing Agency Express HQ on track and on target to accomplish his goal of running a successful franchise business.

"The Agency Express training programme has been vital to my success. Everything was covered from sales and marketing, laws and legislations, to learning how to calculate my VAT. Everything was made simple; I even went out for 3 days with an experienced board operator to get some hands on experience before having another 3 day assisted business launch."

Two years in and Steve’s business has gone from strength to strength. His professional but friendly approach has enabled him to build strong relationships with clients and his high standard of work has safeguarded him a bright and busy future.

"A typical day for me as a franchisee consists of leaving my house around 7am, getting all my jobs done by 2pm, then unloading the van and reloading for the following day. I’m usually finished and indoors by 3pm. I like having the flexibility to work the hours that suit my needs. Being able to start and finish when I like (within reason) helps my wife with the school runs and gives me more home time with my children. I now actually love the job I do; I get a buzz when I sign up a new client as it’s like a pay rise every time. I no longer live for the weekend but more so a Monday morning so I can get back out there and build up the business."

Find out more about Agency Express franchise opportunites for yourself by clicking below

Steve Macqueen Became an Agency Express Franchisee in January 2017Steve Macqueen Became an Agency Express Franchisee in January 2017

Steve Macqueen runs his Agency Express franchise in Yeovil and Dorchester.

James Tipton launched his Agency Express franchise in August 2016James Tipton launched his Agency Express franchise in August 2016

James Tipton's professional, approachable manner enabled him to win new business and his high standard of work safeguarded him a busy first year with Agency Express.

Alex Sunjich Launched Agency Express Falkirk in August 2015Alex Sunjich Launched Agency Express Falkirk in August 2015

After extensive online investigation Alex Sunjich decided that the Agency Express franchise opportunity met all his requirements.

Peter Waters Became an Agency Express Franchisee in 2013Peter Waters Became an Agency Express Franchisee in 2013

Peter Waters runs his Agency Express franchise in Reading and has developed a solid client base.

John Burke has run a successful Agency Express franchise since 2004John Burke has run a successful Agency Express franchise since 2004

John Burke has grown his Agency Express business and moved from a single van operation to multiple vans and in 2016.

Neil Chapman Joined Agency Express in November 2012Neil Chapman Joined Agency Express in November 2012

Neil Chapman chose Agency Express as he was ready for a new challenge and a change of direction.

Phil Harrington has run a highly successful Agency Express franchise since 2007Phil Harrington has run a highly successful Agency Express franchise since 2007

Previously a HGV driver of 18 years Phil found the transition to becoming an Agency Express franchisee a natural and progressive step.

Paul Jenkinson joined Agency Express in February 2013Paul Jenkinson joined Agency Express in February 2013

After much research Paul Jenkinson choose the Agency Express franchise opportunity as the most suitable route to take.

What Our Franchisees Say

The support is still fantastic and you are never left alone when you need help. There is always someone on the other end of the phone to assist with whatever the problem may be. Agency Express staff are more like friends and family that you can just ring for a chat and that is a rare benefit other companies do not have.Danny James, Agency Express Teesside


I looked at other franchise possibilities but Agency Express appealed to me because of its reputation and the support they offered.Paul Jenkinson, Agency Express North Lakes


I felt confident in the early days of starting my franchise. The Agency Express training and support programme gave me the kick start I needed in getting out there and getting active.Phil Harrington, Agency Express Shropshire


Why Choose Us

A van based business

Low overheads

Family friendly working hours

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