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Surface Medic Case Study
We caught up with Paul Thomas to find out how he’s adjusting to life as a Surface Medic Technician.
Franchise Information
  • BFA Membership Status-
  • UK Years Established3 years
  • Current UK Coverage40%
  • Franchisee Support Staff7
  • Personal Investment Req.£12,500
  • Total Startup Cost£25,000
  • Territory-based business locationYes
  • Business to consumer servicesYes
  • Franchisee operates individuallyYes
Next Steps

Paul Thomas joined Surface Medic in May 2016

Paul Thomas joined Surface Medic in May 2016 and was in the ?rst group of trainees. We caught up with Paul to ?nd out how he’s adjusting to life as a Surface Medic Technician:

Surface Medic - Paul ThomasWhat did you do before joining Surface Medic?

I had worked for a conservatory company as a store man looking after supplies and arranging all the kit and materials that the ?tters would need before each job. Occasionally I would also assist the ?tters so I was quite used to working with my hands and also with the general public.

Would you say that previous experience of Surface Repair is important?

No, because on my training course there were a couple of franchise owners from retail backgrounds and I was pleasantly surprised how well those guys did, I think I had a feeling that because they were from very different backgrounds that they might ?nd it a bit harder but in fact they were producing excellent quality work and I soon realised that it didn't matter what they had done before. So it obviously doesn’t matter, the main thing is that you’ve got a pleasant personality and you can get on with all different types of people.

How did you rate the training?

Fantastic! I really loved it, Inverness is a lovely place and Gary the trainer was brilliant, a top bloke! I didn’t really ?nd any aspect of it dif?cult but if I had to pick one thing it would be colour matching which sometimes I get right straight away and other times it takes me a little longer but I think that’s just a matter of more practice and experience which will come.

What sort of jobs have you done so far?

I’ve had quite a bit of variety including lots of cracked ?oor tiles which I can ?ll and easily disguise, I’ve also done a lot of glass polishing and repaired damage to a granite worktop, this morning Head Of?ce sent me my ?rst caravan job too which is a repair to a piece of chipped laminate.

What area do you cover?

At the moment Head Of?ce are providing leads and jobs over quite a wide area but I’ll eventually concentrate on a compact region and Head Of?ce are happy for me to work wherever provided that I’m not on a franchisees area. Some of the employed technicians are doing the same as well as being able to support new franchise owners.

How have you got on selling the service to others?

So far I’ve not really had the time to call on house builders etc but will be doing that shortly and I expect to get busier and busier as the months go by because there is no shortage of avenues to go down.

Would you recommend this career to others?

Yes I would, the training was brilliant and I can see that this company is going places which is good news for all involved.

If Paul's story has interested you then find out more about the Surface Medic franchise by clicking below

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