A Day in the Life of a Surface Medic Franchisee

Property Restoration Franchise

 As a Surface Medic franchisee, no two days are ever the same — and that’s exactly what makes the role exciting, rewarding, and full of opportunity. You’ll work independently, manage your own schedule, and deliver high-quality cosmetic surface repairs across a wide range of properties and sectors.

Here’s what a typical day might look like:

Early Morning: Networking & Local Brand Building

Many franchisees start their day by attending networking meetings, often run by local business groups, BNI chapters, or community associations.

These sessions are invaluable for:

• Raising brand awareness in your territory
• Meeting local tradespeople, developers, estate agents and business owners
• Generating referrals and building long-term partnerships
• Positioning Surface Medic as the go?to solution for surface repairs

These networking meetings allow you to meet new contacts, present your work, and showcase before/after results before heading out to your first repair job.

This is a key part of establishing your reputation and growing your customer base.

Morning: Planning & First Job

After networking, you review your job management app, see if there are any quotes to send, and any new enquiries generated by head office marketing. Check your schedule and set off from home to your first repair of the day.

Your first job might be a residential property repair, such as:

• Restoring a chipped ceramic bath
• Repairing pet scratches on a door
• Colour-matching and blending a burn mark on a kitchen worktop

You greet the customer, assess the damage, set up your equipment, and carry out a professional, seamless repair — often leaving the surface looking “as good as new” within a few hours. Before and after photos are taken for your portfolio and as a future reference point to demonstrate your skills to future customers.

Midday: Travel and Diverse Work

After wrapping up, you head to your next job. You might be visiting:

• A new-build site to repair snagging damage for a housebuilder
• A hotel or restaurant to fix scratched woodwork or damaged counters
• A retail store needing quick repairs before opening

Site managers, facility teams, and commercial clients all rely on Surface Medic because repairs are fast, cost?effective, and prevent costly replacements.

You complete the repair, update the job notes and invoice via the app, then move on.

Afternoon: Insurance Work and Customer Service

Later in the day, you may attend an insurance repair — for example:

• Impact damage to kitchen units
• Scorch marks
• Cosmetic wear or accidental damage

You follow Surface Medic’s training and standards to deliver durable, invisible results.
Between jobs, you might take calls from new enquiries, respond to messages, or send quotes — all supported by head office marketing, graphics, and admin assistance. 

Late Afternoon: Finishing Tasks

Your final job of the day could be repairing cracked tiles in a bathroom, restoring a damaged uPVC window frame, or tackling a blemish on stone, wood, metal, or plastic.

Once complete, you pack up your van, take your “after” photos, and update your schedule for the following day.

Evening: Business Growth & Planning

Back at home, you may spend a little time:

• Reviewing leads and planning tomorrow’s route
• Uploading before/after photos for social media
• Invoicing customers
• Checking in with your franchise mentor or fellow franchisees

With low overheads, minimal paperwork, and strong support from head office, you stay firmly in control of your growth and work-life balance.

In Summary

Being a Surface Medic franchisee means combining hands?on repair work with business ownership. Your days are varied, productive, and customer-focused — whether you're repairing a chipped bath in a family home, resolving insurance claims, or helping a national hotel chain keep rooms looking pristine.

You deliver high-demand, eco-friendly, cost-effective repairs while building a profitable, scalable business backed by proven systems and continuous support.

Find out more about running your own Property Restoration Franchise.
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