Ken BrockBank, one of the Founders and Chief Training Officer at InXpress has been talking about the training offered to InXpress franchisees.
Ken BrockBank, one of the Founders and Chief Training Officer at InXpress has been talking about the training offered to InXpress franchisees when they join the network. As a Founding Member of a global franchise operation, Ken is not one to take a step back. He’s heavily involved in the training of new franchisees because he knows how important it is to inspire them and support them to go out and run successful businesses. Ken knows the true value of training for success and wants to make sure that the InXpress brand is the best it can be for everyone in the network.
By providing inspiring and comprehensive training to each and every franchisee and their staff, InXpress ensure that the entire network is equipped and able to start earning money from day one. It also equips them to uphold the brand values and the excellent customer service that the brand is renowned for.
"Learning is crucial to the success in our system, without it franchisees will fail and so will we! Our training programme consists of 6 different phases to make sure that franchisees gain an understanding of every aspect of the business and how to run it before they set out into each of their territories.
In addition to training our franchisees, we also train their sales reps in our entire process, while customer service reps and staff complete the online portion of our training. We want to set our franchisees up for success which is why we give their staff everything they need to complete their jobs well too!"
InXpress is one of the world’s largest franchisors of worldwide express parcel delivery and transportation services. They are the number one reseller of express courier services offering solutions for internal and domestic express services. Franchisees offer express, freight and mail services through world-class carriers that customers know and trust. InXpress gives those with business or management experience the chance to develop their existing skillsets to build scalable and flexible businesses with high earning potential.
InXpress know that high-quality and continuous training is essential when retaining their position as industry leaders. This is why their franchisees are able to access extra training in various elements of the business and in new technologies that are introduced as the business continues to innovate to ensure that franchisees stay ahead of their competitors.
InXpress gives you a business concept and plan that you can run with. All you need is the right work ethic to deliver and make the business successful. There’s a model in place so you don’t have to reinvent the wheel – that was the biggest attraction for me.Lendy Mazur, Salisbury franchisee since February 2013
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