3rd April 2018
Internet technology has grasped most industries, but did you know that it has taken hold of the window cleaning business too? Well, My Window Cleaners' anyway.
Take Uber as an example. You have a traditional industry – taxi services. You have clients requiring a taxi. Uber have been clever by taking this situation and applied technology to the need. No more waiting and hailing cabs down. No more running to the cash point to enable you to pay. No more scrunched up receipts in your pocket.
Uber have developed a system, where you can call a cab, via your phone. You know where the cab is, and the cab knows where you are. You set up your account and you can choose a personal card or a company card to pay by. When the ride has finished, you are automatically emailed a receipt. The taxi driver does not have the worry about carrying cash around too.
It is a win-win-win scenario: technology applied, everyone benefits.
The My Window Cleaners' IT system has been built in-house and it communicates between their head office, with their window cleaners and their wonderful customers, all in real-time.
Each morning, the window cleaner looks at the app on their phone and the schedule for the day is already there. He knows where he needs to be, at what time and what each specific customer’s requirements are.
As he completes each job, he uses the app to tick the job complete box, which then informs head office automatically. The app also records payments and keeps those up to date; it even does the accounts! It also flags up alerts, so that head office can get in touch with the customer, if necessary.
With the introduction of technology, My Window Cleaner have made each window cleaner at least 30% more efficient on their rounds (based on actual results) and cut administration time down to a minimum. Now they can relax and enjoy family time, rather than doing the books in the evening!
However, technology has also allowed them to communicate with the clients more easily and effectively. This also applies to potential new clients too.
When My Window Cleaner receive a call from a potential client, they take some basic details and are immediately able to give them a bespoke quote for their property. "How are you able to do that?" you ask. Well, they use Google Maps and Street View to assist. Their wonderful telephone team can view most properties via this method.
Having over 4,000 customers and with My Window Cleaner having been in operation for over 20 years, they have achieved customer density on their rounds. So the chances are, they already have nearby customers and know the types of properties in that street too.
But the real win scenario is for existing clients. You know, historically (and it still is the case with some) window cleaners have had a terrible reputation for 1) non-communication; 2) just turning up, without notice; 3) having to visit again, to pick up payment; 4) doing the job twice and never being seen again!
This is where My Window Cleaner is completely different (they would say that, wouldn’t they!). Well, with their technology, along with their highly trained and professional staff, it means that they don’t fall into the same traps.
Customers know when My Window Cleaners will be arriving in advance. They can change their scheduled days and the work to be completed and it will seamlessly inform the window cleaner. My Window Cleaner also wish to build a great business, built on reputation and therefore every customer is important to them.
31st May 2018
My Window Cleaner are currently looking for four great individuals to join them, each as a pilot franchisee.
27th February 2018
My Window Cleaner launches their window cleaning franchise to revolutionise the market.
I setup MY WINDOW CLEANER in 1996 and we now have over 4000 customers, the majority regular visits! We have invested in doing it properly and have a great support team, fantastic technology and the results to prove it. We have proved time and again that we can help people make far more money, far more easily than if they start as an independent operator!Karen Prewer, Founder
Our marketing system is proven to bring in results. We use the latest promotional channels combined with tried and tested methods to help you quickly establish your own customer base, which pays you a regular income stream. As you grow your business, MY WINDOW CLEANER will support you on a route to having more vans and a larger territory.David Prewer, Director
I have worked in franchising since 1993, helping franchisees build their own successful businesses. We do it properly – which means it is hard work, but you get the payback for the effort you put in. I really do enjoy the reward of seeing people build their own companies and be in control of their future.Ian Bradley, Franchise Director
Our technology makes running your business simple and efficient, leaving you to focus on providing excellent service and growing your company
Market-leading bespoke software, with online customer booking & communication system and a smartphone App for you and your cleaners
Multiple services have been added through proven customer demand