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InXpress Case Study
Some people dream of owning a business. Few people step out to achieve it! Steve Abbott, with the support of the InXpress franchise, saw his career dream come true!
Franchise Information
  • BFA Membership StatusFull
  • UK Years Established19 years
  • Current UK Coverage50%
  • Franchisee Support Staff18
  • Personal Investment Req.£15,000
  • Total Startup Cost£25,000
  • Office-based business locationYes
  • Business to business servicesYes
  • Part of a collaborative networkYes
Next Steps

How Being Made Redundant Pushed Steve Abbott Into His Dream Career

Taking back control of your working week. Avoiding the red-tape of corporate politics. Working without someone micro-managing you. The stuff of dreams. The myth of legends. Right?

This time last year, Steve was made redundant from a 32-year job

"I worked for a large corporation, primarily in sales, often travelling between the UK and the States.  I genuinely loved my job, especially engaging with customers. But over time, the company altered as accountants with a priority for spreadsheets taking control! My role changed as red-tape and politics took over, making it an unenjoyable working environment."

The New Year always seems to bring the ability for fresh focus, and fresh ideas, and for Steve, redundancy brought a freedom to re-think how he wanted to work.

"I actually had a dream of running my own business. I wanted to be out there, around my own customers, doing what I loved to do most – sales!"

InXpress - Steve Abbott

Re-dressing the misperception of franchising

Steve received advice as he began looking for a career which would actually fit him, instead of forcing him to fit the job.

"In January, I applied for a job without having realised it was actually a franchise role! I had thought franchising was all fast food and coffee shops, or labour-intensive businesses, like pet services and home/gardening services, which was not what I wanted to do. Looking into franchising a bit deeper, I saw there was actually a huge spectrum of opportunity!"

InXpress hit the mark for the man who loves sales!

Steve has always been passionate about customer engagement, and enjoys the buzz of making the sale. There was something about InXpress which just clicked.

"When I was introduced to InXpress I really liked the sound of it, but I wasn’t sure I could to do it, as didn’t know much about logistics. I was drawn to how the business is IT-based, and can be operated from literally anywhere.

If I am being honest, I was also attracted by the residual income element InXpress offer.  At first I thought it was too good to be true. But as I spoke with real InXpress franchisees, it was clear this was a real and valid income stream, achievable after the initial sale has ben sealed, and with on-going development of my client relationship."

Community spirit rather than in-house competition

After his first year, Steve has enjoyed the challenge, not of trying to be better than others within the InXpress network, but in building his own business.

"It’s been hard work.  But I have a huge sense of satisfaction! I love the fact I am no longer hindered or dragged down by bureaucracy and red tape – I deal with customers in my time, and in a way which suits both them and me. After the corporate world, I feel that InXpress has given me back the joy of engaging with my customers. Which is exactly where I wanted to be."

Family before work over Christmas

Dr. Angela Lee Duckworth, a lecturer at the University of Pennsylvania, gave a Ted Talk in 2013. Having conducted studies of military cadets, students and people starting out in sales, she found the characteristic which determined success more than anything else, was grit and determination.

For Steve, this has proven true.

"For the first time in my work-life memory, I was able to actually switch-off and enjoy Christmas and seeing in 2018 with my family! The holiday season used to be 'business as usual', but having wanted things to be different this year, I was determined to be 'in the moment' with my family, instead of dealing with work! To achieve this was a dream come true!"

To find out more about how to make your career dream come true, and to see if an InXpress franchise would fit you, just click below

A decade of success at InXpressA decade of success at InXpress

Rob Williams will soon be celebrating 10 years of success with InXpress.

Kully Sahota has been running his InXpress business in Peterborough since 2012Kully Sahota has been running his InXpress business in Peterborough since 2012

As one of the youngest franchisees in the InXpress network, Kully Sahota has certainly proved that age has no limit!

Meet Neil Hatt from InXpress in BirminghamMeet Neil Hatt from InXpress in Birmingham

Neil Hatt talks to us about running his business in Birmingham, why he chose InXpress and his plans for the future.

What Our Franchisees Say

InXpress gives you a business concept and plan that you can run with. All you need is the right work ethic to deliver and make the business successful. There’s a model in place so you don’t have to reinvent the wheel – that was the biggest attraction for me.Lendy Mazur, Salisbury franchisee since February 2013


I’ve known about franchising for quite a while and I’m reassured by the fact that 95% of franchisees are still in business after 5 years. New businesses often fail before the initial five years.Bill Carter, Liverpool franchisee since 2008


With InXpress you don’t buy or sell stock so the business has low overheads and you don’t lose money on damaged stock. You’re selling the services of world branded products and it’s much easier to sell DHL services than white van. E-commerce is booming at the moment because more and more people are now buying online.Craig Atkins, Reading franchisee since 2007


Why Choose Us

Low entry cost

High income potential

No inventory, no warehousing, minimum overheads

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