"Since Starting with Revive! last year I've not had two days the same, which really suits me as I detest routine. Read my diary of a typical day" - Mark Addison, Revive Franchisee Doncaster
Following a short drive I arrive at my first booking of the day with Mr Smith and his Peugeot, which has a bumper scuff. I examine the damaged area, explain how I will repair the bumper, finalise the quotation, which the Customer is happy with and proceed with the job. I position the van next to the car, get the car keys, electrical power to the van and I’m ready to go.
The work is weather dependant, but I’ve already checked the forecast and have been promised a dry, still day, so I’m not going to need to put up my canopy. The repair is relatively straightforward and goes to plan. I’m even offered coffee and biscuits when I’ve got time to enjoy them. The repair is completed, customer delighted, invoiced and I’m paid by mid morning. I’ve also had time to place an order with my supplier to re-stock materials, which I will receive the next day.
Now it’s off to one of my regular car dealers who has a couple of cars that have just been delivered and need repairs doing before they go up for sale on the pitch. Trade prices tend to be less than those charged to private customers, so the trick is to get yourself organised and the cars set up so you can keep working without delays. There’s a couple of repairs to do on each car and but they are relatively straight forward so I can get through these quite quickly and move on.
It’s important to think ahead and be flexible to meet customer requirements, which can sometimes be very fluid. Fortunately, the dealer’s requirement has not changed today and I complete the repairs by early afternoon. During invoice sign off I schedule my next visit for the following week.
I’m now ahead of schedule, so use the time gained to follow up leads from the previous evening’s networking event and organise quotations for later in the week.
I next pop to someone’s house to do a quote for a customer who lives within a short distance from my final booked repair of the afternoon. Planning your workload effectively helps to minimise travelling and waiting downtime.
This customer has a dented and scratched door panel and already has had a quotation from a body-shop. He’s pleased with my quotation as it’s much cheaper than his first one and he doesn’t have to arrange a hire car whilst his car is kept by the body shop. The job is booked in for the following week.
My final Repair is on a kerbed alloy wheel for the neighbour of a previous customer who I’d done a similar repair for during the previous month. It’s very encouraging when you receive customer referrals and repeat customer repair requests.
On first appearance this repair looks to be a little bit unusual, so I give one of my colleagues at Revive!s Head Office a call to check some details before I finalise the quotation. Following a brief conversation with someone in technical support I realise there are no concerns and I can proceed as usual. That’s one of the best aspects about Revive! – if you are unsure, you can pick up the phone and get the support you require straight away.
The customer is happy with the quotation and as the car is available I get straight to work on the repair, which goes well.
Whilst I’m waiting for the lacquer to cure I call a fellow franchisee to see how he is doing. The Revive! network is an excellent way of sharing information and experiences, which are essential when growing a business.
Driving back home gives time to reflect on the day. All customers were happy with their repairs, which is most important. In addition I’d ordered materials and booked additional work for the following week. The final task is to complete my accounts admin for the day, which takes just a few minutes.
Successful day today, tomorrow all planned – now off to the gym!’
Find out why Byron Lindsey took the plunge to join Revive! and what sparked his desire for a work and lifestyle change.
Ken Allison is an established franchisee who has been running his own Revive! business in Waltham Abbey for over five years.
Adam Smith and his girlfriend, Kim Richardson, set up Revive! Luton in 2008 and have developed the business with 5 vans, employing a team of four repair technicians.
Ashley Kelly, who lives in Yate, is launching his new business this month, Revive! Bristol
Huw James, owner of Revive! Reading didnâ€™t let the rain stop him from achieving his best trading performance to date
Revive! franchisee Adam Smith talks about how after he opened his business in September 2009 he now runs a four van fleet and has recently gained his Cosmetic Repair ATA.
Nathan Holmes, Revive! Cambridge, marked his own personal achievement by smashing the companyâ€™s national record for monthly sales!
AN officer who faces redundancy from the RAF after seven years service has decided to set up a brand new business serving the West Norfolk area repairing minor damage and scuffs on vehicles and alloy wheels.
In a complete change of career direction computer expert Adam McCaig has decided to set up his Revive! business in Slough.
Huw James decided to take a leap of faith and set up his own franchise, after working in procurement and logistics for over 15 years.
Russell Hudson, 38, became owner of Revive! West Lincs in 2006. Heâ€™d just spent ten years in the hospitality business, and fancied getting his hands dirty . . . .
Paul Brimelow, 29, became owner of Revive! Crawley in 2008 at the beginning of the credit crunch. Heâ€™d just spent five years as an estate agent.
Byron Lindsay, 34, became owner of Revive! High Wycombe in 2008. Heâ€™d just spent ten years travelling the world in the commercial laundry business and decided it was time to put down some business roots closer to home.
Richard Williamson, the latest franchisee to join the Revive! Smart Repair Franchise provides a diary of what his first week was like as him as the boss of his very own automotive franchise.
Dan Normanton's journey from Revive! employee to Owner of the Year has seen him build a substantial business despite having no previous experience
Having worked with the Revive! team for a little time now, it is great to know that there is always someone at the end of the phone to help with technical support or just general advice of how to continue developing my business.
The fact that head office does the accounts and administration for me is really helpful. Also Revive! has a national website where I get a lot of my leads from.Dan Normanton
The Revive! Directors have many years experience in the Smart Repair sector and two of the Directors run their own highly successful Revive! franchises.
Revive! are the first company in the Smart Repair sector to implement the use of Water Based paints ahead of legislation that will restrict the use of environmentally damaging solvent based paints.
Revive are the first full member of the British Franchise Association in their industry sector.