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Agency Express Case Study
After much research Paul Jenkinson made the decision to pursue a career in franchising and choose the Agency Express franchise opportunity as the most suitable route to take.
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established20 years
  • Current UK Coverage90%
  • Franchisee Support Staff10
  • Personal Investment Req.£12,500
  • Total Startup Cost£24,500
  • Territory-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
Next Steps

Paul Jenkinson joined Agency Express in February 2013

Paul Jenkinson joined Agency Express in February 2013 after purchasing an established Agency Express franchise based Cumbria.

Agency Express - Paul JenkinsonPreviously a facilities maintenance engineer wanted to take control of his own future and set his sights on being his own boss.

After much research via a number of franchise magazines, Paul made the decision to pursue a career in franchising and choose the Agency Express franchise opportunity as the most suitable route to take.

"I looked at other franchise possibilities but Agency Express appealed to me because of its reputation and the billing support that they offered. I also prefer to work outdoors so Agency Express seemed to suit me perfectly."

After successfully completing the Agency Express five day training programme Paul was guided through a three day comprehensive handover and given support to re-launch the business under his new ownership.

"As I bought an existing franchise business I had to hit the ground running. The first three months were extremely challenging but were an excellent learning curve. It was also great that Agency Express were on hand to answer questions and support me if I needed it."


Paul thrived within the first 11 months. He grew the business from strength to strength and successfully launched two additional vans to further cover his territory.

"My experience so far has been very fulfilling. My days are always interesting and challenging, never boring, they are always stimulating and busy! Since buying the franchise I have employed two more people. I now have three vans on the road, two full time employees, two part time as well as myself. My team comprises of me, Igor, Steve, David, Helen and my partner June. Today the business continues to grow but within the first 11 months our turnover had increased by 30%."

Key to Paul’s success has been his drive to further grow the business and to deliver excellent services. He has demonstrated that there is always room for growth and improvements even in successful established franchise businesses.

If Paul's story has made you interested in finding out more about the Agency Express franchise just click below

Bert Bigaignon Launched his Agency Express Franchise in September 2018Bert Bigaignon Launched his Agency Express Franchise in September 2018

Following a 15-year career in the supply and maintenance of fitness equipment, Bert Bigaignon decided that it was time for a new challenge and a change in his work-life balance.

Steve Macqueen Became an Agency Express Franchisee in January 2017Steve Macqueen Became an Agency Express Franchisee in January 2017

Steve Macqueen runs his Agency Express franchise in Yeovil and Dorchester.

James Tipton launched his Agency Express franchise in August 2016James Tipton launched his Agency Express franchise in August 2016

James Tipton's professional, approachable manner enabled him to win new business and his high standard of work safeguarded him a busy first year with Agency Express.

Alex Sunjich Launched Agency Express Falkirk in August 2015Alex Sunjich Launched Agency Express Falkirk in August 2015

After extensive online investigation Alex Sunjich decided that the Agency Express franchise opportunity met all his requirements.

Peter Waters Became an Agency Express Franchisee in 2013Peter Waters Became an Agency Express Franchisee in 2013

Peter Waters runs his Agency Express franchise in Reading and has developed a solid client base.

John Burke has run a successful Agency Express franchise since 2004John Burke has run a successful Agency Express franchise since 2004

John Burke has grown his Agency Express business and moved from a single van operation to multiple vans and in 2016.

Neil Chapman Joined Agency Express in November 2012Neil Chapman Joined Agency Express in November 2012

Neil Chapman chose Agency Express as he was ready for a new challenge and a change of direction.

Phil Harrington has run a highly successful Agency Express franchise since 2007Phil Harrington has run a highly successful Agency Express franchise since 2007

Previously a HGV driver of 18 years Phil found the transition to becoming an Agency Express franchisee a natural and progressive step.

Steve Warren has run a successful Agency Express franchise since 2013Steve Warren has run a successful Agency Express franchise since 2013

Steve Warren has run his Agency Express franchise in Chelmsford since 2013.

What Our Franchisees Say

I looked at other franchise possibilities but Agency Express appealed to me because of its reputation and the support they offered.Paul Jenkinson, Agency Express North Lakes


During the last two and a half years, the business has grown to a point where I’m working at full capacity with one van. I really enjoy the freedom of being able to choose the hours I work, and I particularly appreciate being able to work from home.John Burke, Agency Express Colchester


A big factor was the relatively low start-up cost of the Agency Express franchise. However, the clincher for me was the people when I visited head office in Norwich. I felt a connection, everyone was very friendly and helpful but also professional. I thought to myself I could work with these people.Kevin Keeler, Agency Express Cheltenham and Gloucester


Why Choose Us

A van based business

The deposit paid on a new Renault Master van, complete with Agency Express graphics, SatNav and removable racking

Low overheads

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