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Agency Express Case Study
Agency Express Case Study
Previously a HGV driver of 18 years Phil found the transition to becoming an Agency Express franchisee a natural and progressive step.
Agency Express Case Study
Franchise Information
  • BFA Membership StatusAward Winner
  • UK Years Established25 years
  • Current UK Coverage60%
  • Franchisee Support Staff10
  • Personal Investment Req.£14,250
  • Total Startup Cost£27,500
  • Territory-based business locationYes
  • Business to business servicesYes
  • Franchisee operates individuallyYes
Next Steps

Phil Harrington has run a highly successful Agency Express franchise since 2007

Phil Harrington has run a highly successful Agency Express franchise since 2007. Previously a HGV driver of 18 years Phil found the transition to becoming an Agency Express franchisee a natural and progressive step.

Agency Express - Phil HarringtonThe drive behind his career change was one of wanting to not only run his own business, but to also to maximise his potential to earn a good living. 

With a driving history where manual labour was part of the daily requirement Phil found that the Agency Express van based franchise was the perfect business for him to invest in. So, after much investigation in to the franchise Phil contacted Agency Express via the British Franchise Association website.

"I felt confident throughout the early days of starting my franchise. The Agency Express training and support programme gave me the kick start I needed in getting out there and getting active."

Throughout the ten years that Phil has been in business he has not only provided excellent services that his customers can rely on, he has continually focused on building strong relations. He has spent time with his estate agency customers, secured loyal friendships and gained countless new clients.

"I have great relationships with my customers, I spend time with them socially take them out to show thanks for their business. I think is important to take the time out to get to know who you are working for because that’s what sets you aside from the next man."

During this period Phil has seen his business flourish. With his dedication to his franchise coupled the Agency Express comprehensive franchise package and proven business formula Phil is now one of Agency Express busiest franchisees.

"The biggest highlight has been making the business a success! My advice to new franchisees would be work at it, always be polite and just get stuck in."

Today Phil Harrington is one of Agency Express’s most successful franchisees and in 2017 he is set to renew is franchise agreement for a further 10 years.

To find out more about Agency Express just click below

Youngest franchisee joined Agency Express in September 2020Youngest franchisee joined Agency Express in September 2020

Venturing into the world of franchising at the age of 24 Riccardo Mudrak is among Agency Express’ youngest franchisees.

Bert Bigaignon Launched his Agency Express Franchise in September 2018Bert Bigaignon Launched his Agency Express Franchise in September 2018

Following a 15-year career in the supply and maintenance of fitness equipment, Bert Bigaignon decided that it was time for a new challenge and a change in his work-life balance.

Steve Macqueen Became an Agency Express Franchisee in January 2017Steve Macqueen Became an Agency Express Franchisee in January 2017

Steve Macqueen runs his Agency Express franchise in Yeovil and Dorchester.

James Tipton launched his Agency Express franchise in August 2016James Tipton launched his Agency Express franchise in August 2016

James Tipton's professional, approachable manner enabled him to win new business and his high standard of work safeguarded him a busy first year with Agency Express.

Alex Sunjich Launched Agency Express Falkirk in August 2015Alex Sunjich Launched Agency Express Falkirk in August 2015

After extensive online investigation Alex Sunjich decided that the Agency Express franchise opportunity met all his requirements.

Peter Waters Became an Agency Express Franchisee in 2013Peter Waters Became an Agency Express Franchisee in 2013

Peter Waters runs his Agency Express franchise in Reading and has developed a solid client base.

John Burke has run a successful Agency Express franchise since 2004John Burke has run a successful Agency Express franchise since 2004

John Burke has grown his Agency Express business and moved from a single van operation to multiple vans and in 2016.

Neil Chapman Joined Agency Express in November 2012Neil Chapman Joined Agency Express in November 2012

Neil Chapman chose Agency Express as he was ready for a new challenge and a change of direction.

Steve Warren has run a successful Agency Express franchise since 2013Steve Warren has run a successful Agency Express franchise since 2013

Steve Warren has run his Agency Express franchise in Chelmsford since 2013.

Paul Jenkinson joined Agency Express in February 2013Paul Jenkinson joined Agency Express in February 2013

After much research Paul Jenkinson choose the Agency Express franchise opportunity as the most suitable route to take.

What Our Franchisees Say

During the last two and a half years, the business has grown to a point where I’m working at full capacity with one van. I really enjoy the freedom of being able to choose the hours I work, and I particularly appreciate being able to work from home.John Burke, Agency Express Colchester


A big factor was the relatively low start-up cost of the Agency Express franchise. However, the clincher for me was the people when I visited head office in Norwich. I felt a connection, everyone was very friendly and helpful but also professional. I thought to myself I could work with these people.Kevin Keeler, Agency Express Cheltenham and Gloucester


I was filled with confidence from the professional way my enquiries were dealt with by the Agency Express Team. The strength of the franchise package, the impressive growth of the business in the last 12 years and over 100 franchisees proves that the model clearly works.Martin Shuker, Agency Express Lancaster


Why Choose Us

A low-cost, low-overhead business

Head office invoicing and payments system

Excellent earning potential

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